John M. Becker

Listen: Rage-Filled Customer Service Meltdown

Filed By John M. Becker | September 14, 2013 1:00 PM | comments

Filed in: Living
Tags: Comcast, customer service, horrible customer service, horror stories, meltdown

verbal_abuse.jpgCheck out this crazy video of an epic customer-service meltdown that's going viral across the interwebs today.

For some context about the video you're about to watch, we turn to Gawker:

After an unidentified security systems company missed an appointment, one inconvenienced customer phoned the company's customer service line to straighten things out.

Following a little back and forth, the issue was bumped up to a supervisor named Michelle, who subsequently phoned the customer and left him a message asking him to call her back to her direct extension.

And so he did.

Except that Michelle had apparently gone home for the day, and no one at customer service seemed to know her by name, so the customer was kicked around the system for over three hours.

He ultimately reached a tech support agent named Mark, and that's when he officially broke down and let the expletives fly.

Listen to the crazy call after the jump.

While I can honestly say I've never flipped out at a customer service representative like this and I certainly don't endorse threatening violence, I can definitely relate to this man's frustration: it sounds an awful lot like my internal monologue when I'm batted around from one agent to the next or on hold for hours and hours with Comcast, which has some of the worst customer service on the planet.

What about you? Can you relate? Have you ever gone off on a customer service representative like this?

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