American Airlines changed their Twitter avatar to a rainbow flag to celebrate Pride month, but one customer expressed his disappointment during a rant about poor service. The company's response was pitch perfect.
Twitter user Nathan Lorick, director of evangelism for the Southern Baptists of Texas Convention, was complaining about the airline's history with frequent delays when the company's customer service/social media folks reached out to him to apologize.
During the back and forth, Lorick noticed the airlines Pride logo and asked "What's the deal withe rainbow colored image?" After they told him it was for Pride month, Lorick replied with, "Seems like a poor choice for a company that certainly has many customers who do not agree with that lifestyle! #disappointed."
Whoever sent back this tweet in response deserves a raise and the "Employee of the Month" award:
@NathanLorick We're sorry for your disappointment.— American Airlines (@AmericanAir) June 15, 2015
Lorick, who's plenty mouthy about his anti-LGBT views, changed his account to "private" after other Twitter users noticed the exchange and started mocking him while praising the company.